Refund Policy & Process
Learn about our refund policy, eligibility requirements, and how to request refunds through our WHMCS billing system.
At Loafhosts, we stand behind our services with fair and transparent refund policies. We want you to be completely satisfied with your hosting experience.
Money-Back Guarantee
We offer money-back guarantees on all our hosting services:
Money-back guarantee
Full refund if not satisfied within first week
Money-back guarantee
Full refund for new web hosting customers
Money-back guarantee
Full refund for VPS services within 3 days
Refund Eligibility
Eligible for Full Refund
- • Request made within guarantee period
- • Service not meeting advertised specifications
- • Technical issues preventing service use
- • Billing errors or unauthorized charges
- • Service cancellation within guarantee window
- • Duplicate orders or accidental purchases
Not Eligible for Refund
- • Requests made after guarantee period expires
- • Services terminated for Terms of Service violations
- • Add-on services and one-time fees
- • Domain registrations and transfers
- • Custom development or setup services
- • Promotional or discounted services (case-by-case)
Refund Request Process
How to Request a Refund
- Log into WHMCS: Access your client area
- Open Support Ticket: Navigate to "Support" → "Open New Ticket"
- Select Department: Choose "Billing" or "Refund Requests"
- Provide Details: Include service details and refund reason
- Submit Request: Send the ticket for review
- Await Response: Our team will review within 24-48 hours
Required Information
When requesting a refund, please include:
Service Information
- • Service name and ID
- • Order/invoice number
- • Service start date
- • Current service status
Refund Details
- • Reason for refund request
- • Issues experienced (if any)
- • Preferred refund method
- • Supporting documentation
Refund Processing
Review Process
Our refund review process typically follows these steps:
- Initial Review (24-48 hours): Ticket assignment and eligibility check
- Service Investigation (1-3 days): Technical review if applicable
- Decision Communication (1-2 days): Approval or denial notification
- Processing (3-10 business days): Refund processing and payment
Refund Methods
- • Credit/debit card refunds: 3-5 business days
- • PayPal refunds: 1-3 business days
- • Bank transfers: 5-10 business days
- • Preferred method for most refunds
- • Immediate credit to WHMCS account
- • Applied to future invoices automatically
- • No expiration date
- • Can be converted to cash refund later
Partial Refunds
When Partial Refunds Apply
Partial refunds may be offered in certain situations:
- Service Downtime: Compensation for extended outages
- Performance Issues: Partial refund for degraded service
- Late Cancellations: Prorated refunds for unused time
- Service Migrations: Compensation for migration issues
Calculating Partial Refunds
Partial Refund Example
Scenario: Service cancelled 10 days into 30-day billing cycle
Monthly Service Cost: $30.00
Days Used: 10 days
Days Unused: 20 days
Daily Rate: $30.00 ÷ 30 = $1.00/day
Refund Amount: 20 days × $1.00 = $20.00
Special Circumstances
Service Violations
Services terminated for violations of our Terms of Service are generally not eligible for refunds. However, we may consider partial refunds on a case-by-case basis for first-time minor violations.
Promotional Services
Services purchased with promotional discounts have special refund considerations:
- Free Trial Periods: No refund applicable (service was free)
- Discounted Services: Refund based on amount actually paid
- Promotional Credits: May be deducted from refund amount
- Bundle Deals: Evaluated individually per service
Refund Alternatives
Before Requesting a Refund
Consider these alternatives that might resolve your concerns:
- • Upgrade or downgrade resources
- • Change server locations
- • Modify service configurations
- • Switch to different game/service type
- • Free technical assistance
- • Performance optimization
- • Configuration troubleshooting
- • Migration assistance
Refund Status Tracking
Monitoring Your Request
Track your refund request progress:
- Support Ticket: Monitor ticket updates in WHMCS
- Email Notifications: Receive status updates via email
- Account Credits: Check for credits in billing section
- Payment Method: Monitor original payment source
Common Refund Statuses
Under Review
Request is being evaluated by our team
Approved
Refund approved and processing
Processing
Payment is being processed
Completed
Refund has been issued
Dispute Resolution
If Your Refund is Denied
If your initial refund request is denied, you can:
- Request Clarification: Ask for detailed explanation of denial
- Provide Additional Information: Submit supporting documentation
- Escalate to Management: Request manager review
- Seek Alternative Resolution: Explore service credits or adjustments
External Dispute Options
As a last resort, you may pursue external dispute resolution:
- Credit Card Chargeback: Contact your card issuer
- PayPal Dispute: File dispute through PayPal resolution center
- Better Business Bureau: File complaint with BBB
- Consumer Protection: Contact local consumer protection agencies
Contact Information
For refund-related questions or assistance:
- • Email: [email protected]
- • WHMCS Support Tickets
- • Response time: 24-48 hours
- • Business hours: 9 AM - 5 PM EST
- • Discord: Community Support
- • Contact Form: Submit Request
- • Available 24/5
- • Community assistance available