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Billing & Account

How to Upgrade Your Server

Learn how to upgrade your server resources, change plans, and manage upgrades through our WHMCS billing system.

Before You Upgrade
  • • Check your current server usage and performance
  • • Determine what resources you need (RAM, CPU, storage)
  • • Ensure your payment method is up to date
  • • Consider upgrading during low-traffic periods

When to Consider Upgrading

You should consider upgrading your server when you experience:

Performance Issues
  • • High CPU usage (consistently above 80%)
  • • Low available RAM (less than 20% free)
  • • Frequent server lag or timeouts
  • • Slow response times
Growth Indicators
  • • Increased player count
  • • More mods or plugins installed
  • • Larger world sizes or maps
  • • Additional features needed

Upgrade Methods

There are several ways to upgrade your server with Loafhosts:

Method 1: Through WHMCS Client Area

  1. Log into your WHMCS client area
  2. Navigate to "My Products & Services"
  3. Find your server and click "View Details"
  4. Look for "Upgrade/Downgrade Options" or "Product Upgrades"
  5. Select your desired upgrade package
  6. Review the pricing and billing cycle changes
  7. Complete the payment process

Method 2: Contact Support for Custom Upgrades

For custom configurations or special requirements:

  1. Submit a support ticket through our contact form
  2. Specify your current server details
  3. Describe your upgrade requirements
  4. Our team will provide a custom quote
  5. Approve the upgrade and complete payment

Available Upgrade Options

Resource Upgrades

Common Upgrade Types

Memory (RAM)

  • • 2GB → 4GB → 8GB → 16GB
  • • Most common upgrade
  • • Improves performance significantly

CPU Cores

  • • 2 cores → 4 cores → 8 cores
  • • Better for CPU-intensive games
  • • Improves multi-threading

Storage Space

  • • 25GB → 50GB → 100GB → 200GB
  • • Needed for mods and maps
  • • SSD storage for better performance

Player Slots

  • • 32 → 64 → 128 → 256 slots
  • • Game-dependent maximums
  • • Requires adequate RAM/CPU

Location Changes

You can also request to move your server to a different location:

  • Dallas, Texas: Central US location
  • New York: East Coast US
  • London, UK: European location
Location Change Notice

Location changes require server migration and may involve downtime. Contact support to discuss the process and any associated costs.

Upgrade Pricing and Billing

How Upgrade Pricing Works

Our WHMCS system calculates upgrades using prorated billing:

  1. Prorated Credit: You receive credit for unused time on your current plan
  2. New Plan Cost: The cost of the new plan for the remaining billing period
  3. Difference Charged: You pay the difference between the credit and new cost
  4. Next Billing Cycle: Future bills reflect the new plan pricing

Example Upgrade Calculation

Current Plan: 4GB RAM - $20/month

New Plan: 8GB RAM - $35/month

Days Remaining: 15 days (50% of billing cycle)

Credit for Current Plan: $20 × 50% = $10

Cost for New Plan: $35 × 50% = $17.50

Upgrade Cost: $17.50 - $10 = $7.50

Upgrade Process Timeline

Automatic Upgrades

Most resource upgrades are applied automatically:

  1. Payment Processing: 1-5 minutes
  2. Server Shutdown: Automatic (brief downtime)
  3. Resource Allocation: 2-10 minutes
  4. Server Restart: Automatic
  5. Total Downtime: Usually 5-15 minutes

Manual Upgrades

Some upgrades require manual intervention:

  • Location Changes: 1-24 hours
  • Custom Configurations: 2-48 hours
  • Hardware Changes: 1-24 hours
  • Game Type Changes: 1-12 hours

Post-Upgrade Steps

After your upgrade is complete:

  1. Verify Resources: Check that new resources are allocated in your control panel
  2. Test Performance: Monitor server performance with the new resources
  3. Update Configurations: Adjust settings to utilize new resources
  4. Inform Players: Notify your community about improvements
  5. Monitor Usage: Keep an eye on resource utilization
Upgrade Success Indicators
  • ✓ Control panel shows new resource allocations
  • ✓ Server starts without errors
  • ✓ Performance monitoring shows improvements
  • ✓ Players can connect normally
  • ✓ WHMCS invoice reflects new pricing

Downgrade Options

If you need to reduce resources:

Downgrade Process

  1. Contact support to discuss downgrade options
  2. Ensure your server can operate with reduced resources
  3. Backup your server data before downgrading
  4. Schedule the downgrade during low-traffic periods
  5. Monitor performance after the change
Downgrade Considerations

Downgrades may not provide immediate refunds. Credits are typically applied to future billing cycles. Ensure your server can function properly with reduced resources before proceeding.

Troubleshooting Upgrade Issues

Common Problems

  • Payment Declined: Update payment method in WHMCS
  • Server Won't Start: Check console logs for errors
  • Resources Not Applied: Contact support for manual verification
  • Performance Issues: May need configuration adjustments

Getting Help

If you encounter issues with upgrades:

Upgrade Planning Tips

Resource Planning

Upgrade Planning Guidelines

Monitor Before Upgrading:

Track resource usage for at least a week to identify patterns

Plan for Growth:

Upgrade with future expansion in mind, not just current needs

Budget Considerations:

Factor upgrade costs into your monthly server budget

Timing:

Schedule upgrades during low-activity periods when possible

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