Loafhosts

Privacy Policy

Last updated: October 5th, 2024

Definitions

For the purposes of this Privacy Policy:

  • Account: A unique account created for you to access our Service or its parts.
  • Business (CCPA): The legal entity that collects and processes California residents' personal information and conducts business in California.
  • Company: LoafHosts, LLC.
  • Consumer (CCPA): A natural person who is a California resident, including those in the USA for more than a temporary purpose or domiciled in the USA but temporarily outside.
  • Cookies: Small files placed on your device to track browsing history and other data.
  • Country: Ohio, United States.
  • Data Controller (GDPR): The Company that determines the purposes and means of processing Personal Data.
  • Device: Any device used to access the Service, such as a computer, cellphone, or tablet.
  • Do Not Track (DNT): A mechanism allowing users to control the tracking of their online activities across websites.
  • Personal Data: Any information that relates to an identified or identifiable individual.
  • Service: Refers to the website and hosting services provided by LoafHosts.
  • Usage Data: Data collected automatically when using the Service.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, purchase services, or contact us for support. This may include:

  • Name and contact information (email address, phone number)
  • Billing and payment information
  • Account credentials and authentication data
  • Support communications and correspondence
  • Server configuration data and usage statistics
  • Technical information about your servers and services

Automatically Collected Information

When you access our Service, we may automatically collect:

  • IP address and device identifiers
  • Browser type and version
  • Operating system information
  • Pages visited and time spent on our website
  • Referral sources and search terms
  • Server logs and performance metrics

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our hosting services
  • Process payments and manage billing
  • Provide customer support and technical assistance
  • Send service-related communications and updates
  • Monitor and improve our services and user experience
  • Detect and prevent fraud and security threats
  • Comply with legal obligations and enforce our terms
  • Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To service providers who assist in our operations (payment processors, support tools)
  • To comply with legal requirements, court orders, or government requests
  • To protect our rights, property, and safety, or that of our users
  • In connection with a business transfer, merger, or acquisition
  • To prevent fraud or investigate suspected illegal activities

Service Providers

We may share your information with trusted third-party service providers including:

  • Payment processors (PayPal, Stripe)
  • Customer support platforms
  • Analytics and monitoring services
  • Email communication services
  • Infrastructure and hosting providers

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication systems
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

  • Account information: Retained while your account is active and for 2 years after closure
  • Billing records: Retained for 7 years for tax and accounting purposes
  • Support communications: Retained for 3 years
  • Server logs: Retained for 90 days unless required for security investigations
  • Marketing data: Retained until you opt out or for 3 years of inactivity

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access to your personal information and how it's processed
  • Correction of inaccurate or incomplete data
  • Deletion of your personal information (subject to legal requirements)
  • Restriction of processing in certain circumstances
  • Data portability to transfer your data to another service
  • Objection to processing for marketing purposes
  • Withdrawal of consent where processing is based on consent

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights including:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information (with certain exceptions)
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising your privacy rights

European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the GDPR including:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. Types of cookies we use include:

  • Essential cookies: Required for basic website functionality
  • Analytics cookies: Help us understand how visitors use our website
  • Functional cookies: Remember your preferences and settings
  • Marketing cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

8. Third-Party Services and Links

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions by relevant data protection authorities
  • Certification schemes and codes of conduct

11. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.

12. Business Transfers

If LoafHosts is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. For significant changes, we may also send you an email notification.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. Data Protection Officer

For questions specifically related to data protection and privacy compliance, you may contact our Data Protection Officer at: [email protected]