Loading...
Loading...
Our commitment to providing reliable, high-quality hosting services with guaranteed performance levels.
Last updated: January 31, 2026
Maximum 43.8 minutes downtime per month
Critical issues addressed within 1 hour
Auto-mitigation within 60 seconds
Automatic credits for SLA breaches
Loafhosts guarantees 99.9% uptime for all hosting services. This translates to a maximum of 43.8 minutes of downtime per month. Planned maintenance windows are excluded from this calculation.
Uptime is calculated as the percentage of time that our services are available and accessible to customers during a calendar month, excluding scheduled maintenance periods.
Our support team provides 24/5 assistance with the following response time guarantees:
1 Hour
Server down, complete service outage
4 Hours
Significant performance issues
24 Hours
General questions, minor issues
All services include enterprise-grade Path.net DDoS protection with automatic mitigation. Our systems are designed to detect and mitigate attacks within 60 seconds of detection.
If we fail to meet our SLA commitments, you may be eligible for service credits according to the following schedule:
Service credits must be requested within 30 days of the incident. Credits will be applied to your next billing cycle and cannot exceed 50% of your monthly service fee.
Scheduled maintenance will be performed during low-traffic periods and customers will be notified at least 48 hours in advance. Emergency maintenance may be performed with shorter notice.
We maintain multiple high-speed network connections and monitor network performance continuously. Our network is designed for redundancy and optimal performance.
We perform regular backups of customer data and maintain disaster recovery procedures. However, customers are responsible for maintaining their own backups as well.
Our infrastructure includes multiple layers of security including firewalls, intrusion detection systems, and regular security audits. We maintain industry-standard security practices.
This SLA does not apply to:
We may modify this SLA from time to time. Customers will be notified of any material changes at least 30 days in advance.
For SLA-related questions or to request service credits, please contact our support team through:
If you have any questions about our policies, please don't hesitate to contact us.