Talk to a human.

Sales questions, technical support, partnership pitches, or just to say hi. We answer fast, usually inside an hour during weekday cover. No bots, no ticket maze.

24/5weekday cover US · EUbased team

Three ways to reach us.

Pick whichever's fastest for you. Discord is the fastest way to reach a real person, email leaves a paper trail, and sales handles the bigger stuff.

Discord community

discord.gg/loafhosts

The fastest way to reach us. Live help, build chat, and outage alerts.

Join Discord

Email support

[email protected]

Detailed issues, account questions, anything that needs a paper trail.

Send email

Sales & migrations

[email protected]

Bulk plans, dedicated boxes, and free migrations from your old host.

Talk to sales

Send a message

Fill it in and we’ll get back inside one business day.

Support hours

Monday – Friday 24h cover Round-the-clock
Saturday – Sunday Best-effort Coverage varies

Our team is global; weekday cover is round-the-clock. Weekend response is best-effort.

First-response targets

Discord weekday cover < 30 min
Email every ticket < 1 business day
Critical outage paged on-call < 15 min

Typical first-response, not a contractual SLA, see the uptime SLA for guarantees.

Common questions

How fast do servers deploy?: 60 seconds for game servers. Dedicated boxes are built to order, so allow up to 14 days.
Do you do free migrations?: Yes, point us at your current host and we move everything over.
What payment methods?: Credit and debit cards via Stripe. Crypto on request.
Where are your servers?: US and EU regions, all on AMD Ryzen hardware. Game servers run on Ryzen 9 7950X and 9950X nodes; dedicated boxes are Ryzen 9 5950X, 7950X or 9950X.

Browse all FAQs

Already hosting with us?

Open a ticket from inside LoafHub for the fastest account-aware support.

Open LoafHub