Contact

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Sales questions, technical support, partnership pitches — or just to say hi. We answer fast, usually inside an hour during weekday cover. No bots, no ticket maze.

Operational live status 24/5weekday cover US · EUbased team

Discord community

discord.gg/loafhosts

The fastest way to reach us. Live help, build chat, and outage alerts.

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Email support

[email protected]

Detailed issues, account questions, anything that needs a paper trail.

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Sales & migrations

[email protected]

Bulk plans, dedicated boxes, and free migrations from your old host.

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Fill it in and we’ll get back inside one business day.

Support hours

Monday – Friday 24h cover Round-the-clock
Saturday – Sunday Best-effort Coverage varies

Our team is global; weekday cover is round-the-clock. Weekend response is best-effort.

First-response targets

Discord weekday cover < 30 min
Email every ticket < 1 business day
Critical outage paged on-call < 15 min

Typical first-response, not a contractual SLA — see the uptime SLA for guarantees.

Common questions

How fast do servers deploy?: 60 seconds for game servers; same-day for dedicated boxes.
Do you do free migrations?: Yes — point us at your current host and we move everything over.
What payment methods?: Credit and debit cards via Stripe. Crypto on request.
Where are your servers?: US and EU regions, all on AMD Ryzen 9 7950X3D hardware.

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