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FAQ

Answers, fresh out the oven.

The things people ask before and after buying. Can’t find what you need? Hit Discord or open a Hub ticket.

19 questions answered · 6 categories

General What does Loafhosts offer?

We host Arma Reforger and Minecraft game servers, plus dedicated boxes, VPSs, and Discord bots. Everything is managed via the LPV5 control panel and the LoafHub dashboard at hub.loafhosts.com.

General How fast is server deployment?

60 seconds from cart to live for game servers, your server deploys automatically once payment is confirmed, with instant access to the LPV5 control panel. Dedicated boxes are usually delivered same-day.

General Where are your servers located?

Your Custom server can deploy in New York, Dallas, or Los Angeles in the United States, plus Frankfurt (Germany), Sydney (Australia), and Montreal (Canada), covering North America, the EU, and Oceania. You choose the region while building your server at /order. The US regions and Montreal are included at no extra cost; Frankfurt adds $15/mo and Sydney adds $10/mo.

General What DDoS protection do you offer?

Every Custom server includes always-on DDoS protection, and you choose the tier when you build it at /order. Basic protection defends against volumetric attacks, SYN floods, and application-layer attacks, and is well suited to small and medium communities. Strict protection applies our hardest filtering rules for the communities that need it most. You can raise your protection tier at any time.

Billing & Hub How do I access my billing area?

Log in to LoafHub at hub.loafhosts.com. From there you can see invoices, swap payment methods, manage subscriptions, request renewals, upgrade or downgrade services, view your order history, or open tickets.

Billing & Hub What payment methods do you accept?

Credit and debit cards (Visa, Mastercard, Amex, Discover) processed securely through Stripe. PayPal is no longer supported. Crypto on request via a Hub ticket.

Billing & Hub Is there a setup fee?

No setup fees on any plan. Cancel any time.

Billing & Hub Do you offer refunds?

Game servers come with a 3-day money-back guarantee. If you're not satisfied, contact support within 3 days of your order for a full refund. Dedicated servers are non-refundable.

Billing & Hub How do I cancel or change a plan?

Inside LoafHub, click your service → Cancel or Upgrade/Downgrade. Plan changes are pro-rated automatically.

LPV5 panel What is the LPV5 panel?

LPV5 is our in-house control panel built specifically for game servers, file manager, real-time console, mod manager, plugin installer, scheduler, automatic updates, backups, networking, sub-users, and server analytics. Billing and your panel live together in LoafHub.

LPV5 panel Can I invite teammates?

Yes. LPV5 supports sub-users with scoped permissions per server. SSO via LoafHub is rolling out.

LPV5 panel Are backups included?

Yes. Every plan ships with automatic versioned snapshots and one-click restore. We keep an off-site copy of your latest backup.

Minecraft Which Minecraft versions are supported?

Any version. Default is Paper. Switch to Purpur, Folia, Forge, NeoForge, Fabric, or vanilla in one click. Bedrock and Geyser/Floodgate are also supported.

Minecraft Does it include a modpack manager?

Yes. The 6-source manager pulls from CurseForge, Modrinth, ATLauncher, Feed The Beast, Technic, and Voids Wrath. The plugin installer covers CurseForge, SpigotMC, Modrinth, Hangar, and Polymart.

Arma Reforger Does Arma Reforger hosting include Workshop integration?

Yes. Browse, install, and update Workshop mods directly from LPV5. Discord webhooks ship every modlist change to your community.

Arma Reforger What does the Mod Manager handle?

The LPV5 Mod Manager browses, installs, and updates mods straight from the panel, including hidden mods that aren't listed on the Bohemia Workshop. Hot-reload is supported, and modlist changes can post to Discord automatically via the settings bot.

Support How do I get support?

Our primary channel is Discord (discord.gg/loafhosts) for fast responses. You can also submit tickets through LoafHub or email [email protected].

Support What are your support hours?

24/5 weekday coverage with reduced weekend availability and average response times under 30 minutes during business hours. Live chat, email, ticket via Hub, and Discord, pick what works.

Support Do you offer migration assistance?

Yes. Free migrations for new customers, point us at your current host and we'll move worlds, mods, configs, plugins, players, and schedules across.

One more thing

Still stuck?

Open a Hub ticket or jump in our Discord and we’ll get you sorted.