Frequently Asked Questions

Loafhosts is a premium game server hosting provider specializing in Arma Reforger, with support for 29+ games including Minecraft, Rust, 7 Days to Die, Palworld, and Project Zomboid. We offer high-performance Loafbox servers with unlimited player slots, Path.net DDoS protection, and our custom LHyper control panel.

Your server will be deployed automatically within 60 seconds of payment confirmation. You'll receive instant access to the LHyper control panel where you can configure and start your server immediately.

We're built by gamers, for gamers. Our custom LHyper control panel includes features like Workshop Mod Manager, Player Logger, Discord webhooks, and server analytics. We don't charge per-slot fees - you get unlimited player slots on all plans. Plus, all servers include enterprise-grade DDoS protection.

Yes! We offer a 7-day money-back guarantee for game servers and 3 days for dedicated servers. If you're not satisfied with our service, contact support for a full refund within this period.

We have server locations in New York (US East), Dallas (US Central), and London (UK). This provides low-latency connections across North America and Europe. We're always expanding our network based on demand.

Yes, you can request a server location change through a support ticket. We'll migrate your server data to the new location at no additional cost, though some brief downtime may occur during the transfer.

Most players within the same continent as their server location experience 20-50ms latency. Our network is optimized for gaming traffic with premium routing to minimize ping for players worldwide.

LHyper is our custom-built game server control panel designed specifically for gaming. It features an intuitive interface, one-click mod installation, automatic updates, scheduled restarts, real-time console access, file manager, and powerful server analytics.

After purchase, you'll receive an email with your LHyper panel login credentials. You can access the panel at panel.loafhosts.com. Your game server credentials are separate from your billing account (WHMCS) credentials.

Absolutely! LHyper includes our Workshop Mod Manager for games like Arma Reforger, and Modpack/Plugin Managers for Minecraft. You can install mods with one click, or manually upload your own custom mods through the file manager.

Yes, we automatically backup your server data daily. Backups are retained for 7 days and can be restored with one click. You can also create manual backups anytime through LHyper - we recommend doing this before major changes.

Yes, full FTP/SFTP access is included with all servers. Connection details are available in your LHyper panel under the 'Settings' tab. You can also use the built-in file manager for quick edits.

We accept PayPal and all major credit/debit cards (Visa, Mastercard, American Express, Discover). All payments are processed securely through our WHMCS billing system with industry-standard encryption.

Your billing account is managed through WHMCS at billing.loafhosts.com. Here you can view invoices, manage payment methods, upgrade/downgrade services, submit support tickets, and view your order history. This is separate from your LHyper game panel login.

Services are billed in advance on a monthly basis by default. You can choose monthly, quarterly (5% off), semi-annual (10% off), or annual (15% off) billing cycles. Invoices are generated 7 days before your due date and sent to your registered email.

Yes! Log into your WHMCS client area, go to 'Services', select your server, and click 'Upgrade/Downgrade'. Changes take effect immediately and the price difference is prorated for your current billing period.

We send payment reminders at 7 days, 3 days, and 1 day before the due date. If payment isn't received, your server will be suspended 7 days after the due date. You have an additional 3 days to pay before permanent termination. Contact support if you need a payment extension.

To cancel, log into WHMCS, go to 'Services', select the service you want to cancel, and click 'Request Cancellation'. You can choose immediate cancellation or end-of-billing-period. Your data will be retained for 7 days after cancellation in case you change your mind.

Yes, all invoices are automatically generated and available in your WHMCS client area under 'Billing > Invoices'. You can download PDF versions of any invoice for your records or business expenses.

Our primary support channel is Discord (discord.gg/loafhosts) for fast responses. You can also submit tickets through WHMCS or email [email protected]. We offer 24/5 support with average response times under 30 minutes during business hours.

Our support team is available 24 hours a day, 5 days a week (Monday-Friday). Weekend support is limited but we monitor for critical issues. For urgent server-down situations, Discord usually gets the fastest response.

Yes! Our standard support includes help with server configuration, mod installation, and troubleshooting. For more complex needs like custom configurations or plugin development, contact us about our premium managed services.

First, check your server's resource usage in LHyper. Common causes include too many mods, insufficient RAM allocation, or world size. If resources look fine, check for plugin/mod conflicts. Still having issues? Open a support ticket and we'll investigate.

All servers include enterprise-grade Path.net DDoS protection at no extra cost. This provides multi-Tbps mitigation capacity, protecting your server from volumetric attacks, SYN floods, and application-layer attacks without impacting legitimate players.

Yes. All servers run in isolated containers with dedicated resources. We perform daily automated backups, use encrypted connections for all management interfaces, and our data centers have physical security measures including 24/7 monitoring.

No. Each server runs in an isolated environment. Other customers cannot access your files, console, or network traffic. Your server is completely private and secure.