Question 1

What is Loafhosts?

Accepted Answer

Loafhosts is a game server hosting provider specializing in Arma Reforger hosting, but also offering servers for Minecraft, Rust, 7 Days to Die, Palworld, and Project Zomboid. We provide high-performance servers with unlimited slots, DDoS protection, and 24/5 support.

Question 2

Where are your servers located?

Accepted Answer

We currently have server locations in New York, Dallas (Texas), and London (United Kingdom). This allows us to provide low-latency connections to players across North America and Europe.

Question 3

Do you offer refunds?

Accepted Answer

Yes, we offer a 7-day refund for Game servers and 3 days for Dedicated Servers. If you're not satisfied with our services within this period, we'll provide a full refund.

Question 4

How do I contact support?

Accepted Answer

You can contact our support team through our Discord server at https://discord.gg/loafhosts, our ticket system, or by emailing support@loafhosts.com. Our support team is available 24/5 to assist you with any questions or issues.

Question 5

How do I connect to my game server?

Accepted Answer

Connection instructions vary by game. After purchasing, you'll receive detailed connection instructions specific to your game. Generally, you'll need to use the game's server browser or direct connect feature with the IP address and port we provide.

Question 6

Can I install mods on my server?

Accepted Answer

Yes, all our game servers support mods. We provide easy mod installation through our control panel. For some games like Minecraft and Arma Reforger, we offer one-click mod installations.

Question 7

What control panel do you use?

Accepted Answer

We use the WISP panel, but we've extensively modified it to better suit our customers' needs and provide a more intuitive experience for game server management.

Question 8

Do you provide backups?

Accepted Answer

Yes, we automatically back up your server data daily. These backups are retained for 7 days, and you can also create manual backups at any time through the control panel.

Question 9

What payment methods do you accept?

Accepted Answer

We accept PayPal and Debit/Credit Cards. All payments are processed securely through our payment gateway.

Question 10

How does billing work?

Accepted Answer

Our services are billed monthly. You can choose between monthly, quarterly, semi-annual, or annual billing cycles, with discounts for longer commitments.

Question 11

Can I upgrade my server later?

Accepted Answer

Yes, you can upgrade your server at any time through the control panel. The price difference will be prorated for the remainder of your billing cycle.

Question 12

What happens if I miss a payment?

Accepted Answer

Clients have up to 7 days before a suspension kicks in, and then 3 days before the termination of that server will happen if no payment is made. We'll send you reminders before any action is taken.

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