Everything legal, in one document.

You are contracting with Loafhosts LLC, an Ohio limited liability company based in Ohio, United States. Where this document says "we", "us" or "Loafhosts", it means that company.

Loafhosts is part of the Terabit group, owned by Silver Creek Technologies, Inc., which is why the filtering described below runs on the Terabit network. That ownership does not change who you are contracting with, which is Loafhosts LLC.

These terms cover everything we sell: game servers, dedicated servers, and the LoafHub control panel. Using any of it means you accept them.

If you are agreeing on behalf of a group, a clan, an organization or a company, you are confirming that you have the authority to bind it, and "you" then means both you and that organization.

You must be old enough to enter a binding contract where you live, or have a parent or guardian who agrees to these terms on your behalf.

Keep your account details accurate and your credentials to yourself. You are responsible for what happens under your account, including anything done by people you invite into your organization or add as subusers. Tell us promptly if you think someone else has access.

We provide server capacity, network transit and the panel you administer it with. We write the panel, we own and run the hardware, and we answer support ourselves.

We may change, add to or withdraw parts of the service. If a change materially reduces something you are paying for, we will tell you before it takes effect and you may cancel for the unused remainder of your term.

Services are billed in advance for the term you pick: monthly, quarterly, six months or annual. Longer terms carry a discount, shown at checkout and applied for the whole term.

Recurring services renew automatically at the end of each term, at the rate recorded on your subscription, until you cancel. Canceling stops the next renewal; it does not refund the term you are in.

You can cancel at any time in the panel. There is no minimum term and no setup fee.

Prices can change. A change never applies to a term you have already paid for, and we will tell you before a renewal is charged at a new rate.

• Game servers: 3 days. If a game server is not what you needed, ask billing within 3 days of the order and we will refund it.
• Dedicated servers: no refund. A dedicated machine is provisioned by hand and taken out of stock for you, so it is not refundable once ordered.

Add-ons, one-time fees and pre-orders follow the product they belong to. Refunds go back to the original payment method where possible, and to account credit where it is not.

Talk to us before you talk to your bank. A chargeback raised without contacting billing first may result in immediate suspension of every service on the account, and we may decline to serve the account afterwards.

If a charge is wrong, we would rather fix it. Most disputes we see are a renewal somebody forgot about, and those are resolved the same day.

We may suspend or terminate a service if you break these terms, if payment fails, or if what you are running threatens our network, our other customers or us. Where the situation allows it, you get notice and a chance to fix the problem first. Where it does not, for example an active attack or illegal content, we act immediately and tell you afterwards.

For non-payment, the timeline is:

• An unpaid invoice may lead to suspension after 7 days. The server stops. Your files and world data are still on disk during suspension, and paying the invoice brings the server back with them.
• A suspended service may be terminated 10 days after suspension, which is 17 days after the invoice fell due.
• Files do not survive termination. When a service is terminated the server and everything on it is deleted, including its backups, and we cannot get it back afterwards. If you are at risk of termination, download what you need before that date rather than after it.

You may terminate at any time by canceling in the panel. On termination, by either side, any fees already due remain payable.

The service is provided as is and as available. To the fullest extent the law allows, we disclaim all warranties that are not written into this document, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Specifically, and in plain terms: we do not warrant that the service will be uninterrupted, that it will be free of errors, that any particular level of performance will be achieved in your game, or that data stored on it can always be recovered. Hardware fails, networks fail and software has bugs. What we do commit to is written in the service levels below, and that commitment is the whole of it.

Some jurisdictions do not allow parts of this disclaimer. Where that is true, this section applies to the greatest extent that jurisdiction permits, and nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost goodwill, lost players, or the cost of substitute services, even if we were told such damages were possible.

Our total aggregate liability for all claims relating to the service, whether in contract, tort or otherwise, is limited to the amount you actually paid us for the affected service in the 12 months before the event giving rise to the claim.

Data. We are not liable for loss of your data. Backups we take are a convenience, not a guarantee, and you are responsible for keeping your own copies of anything you would be upset to lose.

These limits do not apply to liability that cannot be limited by law, and they are a fundamental part of the deal: the prices we charge assume them.

You will defend, indemnify and hold harmless Loafhosts LLC, its parent and affiliates including Terabit, and their officers, directors, employees and agents, against any third-party claim, and any resulting damages, losses, fines and reasonable legal costs, arising out of:

• your use of the service, including anything you host, run, store or transmit on it;
• content posted by players on a server you operate;
• your breach of these terms or of the acceptable use policy; or
• your infringement of anyone's intellectual property, privacy or other rights.

How it works in practice. We will tell you promptly about any claim we want covered, let you control the defense with counsel of your choosing where the claim is only about money, and cooperate with you at your expense. You will not settle anything that admits fault on our behalf, or that imposes an obligation on us, without our written agreement. We may join the defense with our own counsel at our own cost.

The panel, our software, our branding and everything on our sites remain ours or our licensors'. You get a limited, revocable, non-transferable right to use them while your service is active, and nothing more. Do not copy, resell, reverse engineer or scrape them.

What you upload stays yours. You give us only the permission we need to host, transmit, back up and display it in order to run the service for you.

Game names, engines and workshop content belong to their own publishers and authors. We host servers for them; we do not license the games to you.

We are not liable for failure or delay caused by something genuinely outside our reasonable control: natural disaster, war, terrorism, civil unrest, labor action, government order, upstream network or power failure, or an attack of a scale beyond published capacity. If such an event runs for more than 30 consecutive days, either side may cancel the affected service and we will refund the unused portion of the term.

Talk to us first. Most things are a misunderstanding about an invoice. Email [email protected] and give us 30 days to resolve it informally before starting anything formal. We will do the same before we start anything against you.

If that does not work, disputes are resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Ohio, with a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Individual basis only. Claims are brought in your individual capacity. Class actions, collective actions, consolidated claims and representative proceedings are waived by both sides. If this waiver is found unenforceable for a particular claim, that claim proceeds in court and the rest of this section still applies to everything else.

Carve-outs. Either side may bring a claim in small claims court if it qualifies, and either side may seek an injunction in court to protect intellectual property or to stop an ongoing attack or misuse of the network, without waiting for arbitration.

These terms are governed by the laws of the State of Ohio, United States, without regard to its conflict-of-law rules. Where a claim is not subject to arbitration, the courts of Ohio have exclusive jurisdiction and both sides consent to that venue.

Nothing in this section removes a right you have under the mandatory consumer law of the country you live in.

We can update this document. For a change that materially affects your rights we will give notice by email or in the panel before it takes effect, and continuing to use the service after that date means you accept it. Every version carries the date it was last updated.

If any part of this document is unenforceable, that part is limited or removed to the minimum extent needed and everything else stays in force. A right we do not enforce immediately is not a right we have given up.

This document, together with anything you agreed to at checkout, is the entire agreement between us and replaces any earlier version, including the separate terms, privacy policy and service level agreement it consolidates.

Law enforcement requests, subpoenas and preservation notices should go to [email protected], marked for the attention of legal, and must identify the service, the account and the period in question. We respond to valid process and, unless legally prohibited or the case involves an ongoing danger, we tell the affected customer before we produce anything. Responding to civil process may carry a reasonable compliance charge.