The finding The server could not connect to Steam means the game did not get a link to Steam when it started. Restart the server. If it happens again, Steam may be down, or support needs to check the server’s files.
The panel reads the game’s log after every start. It shows this finding when the log holds “error starting steam dedicated server” or “steamworks gameserver is not initialized”.
Find the finding
- Open the Crashes page.
- Choose the start that went wrong. A start that never let players in reads Failed to start.
- Under What the panel can tell, look for The server could not connect to Steam. Its category reads Port, which is the panel’s own label for this group of findings. The log lines that caused it are shown with line numbers.
Restart the server
- Press Restart at the top of the server’s page. If the server is stopped, press Start.
- Open the Console and wait for the game’s line
Game ready. That line means players can join. - Open Crashes again. The newest start should read Running now, with no finding.
A restart stops the server and disconnects the players who are on it. The game saves when it stops, so nothing is lost.
If it happens again
The panel’s own advice is short: Steam may be down, or support needs to check the server’s files. If the finding comes back at the next start too, ask support, and say the server name and the time of the start that failed.
You cannot fix this from the panel’s start line. Custom start lines are not offered for this game.
Related problems
If the server starts but nobody can find it in the Steam list, see server not in the server list. If it never finishes starting, see server stuck starting.
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